Refund policy
We want the gear to earn its place in your kit. If it does not, here is how returns work.
Window. 30 days from delivery.
Condition. Unused, in original packaging, with tags. Eezi-Awn, National Luna, Escape Gear and Alubox must also be unopened, because the brand takes back sealed items only. Vehicle parts must be uninstalled. Gear that has been out in the field is yours to keep, unless it arrived damaged or defective.
How. Email hello@roaminglost.co with your order number and what you are returning. We reply with the return address, which is usually the partner brand's warehouse. Do not ship anything back before you hear from us. The address depends on the brand, and some brands refuse returns they did not approve first.
Return shipping. Paid by you for change of mind. Paid by us for damaged, defective or wrong items.
Restocking fees. Camp gear carries none. Some vehicle, recovery and air-up brands charge a restocking fee on returns. Each brand’s figure is on its product page, under Know before you buy. It comes off the refund. It is exactly what the brand charges us, we add nothing, and we confirm the figure before you ship anything back.
Refunds. To the original payment method within 5 to 10 business days of the return arriving. Original shipping is not refunded on change-of-mind returns.
Damaged, defective or wrong. Check your package when it lands. Email photos within 2 business days of delivery so we can file the claim with the brand and the carrier. We send a prepaid label, then replace or refund the item. Your call.
Warranty. Defects that show up after the return window are covered by the brand's own warranty. Email us and we help you file the claim.
Exchanges. Return the item and place a new order. Faster than waiting on stock.
Final sale. Made-to-order and special-order parts cannot be canceled or returned once the brand starts building them, unless they arrive damaged or defective.
Roaming Lost Supply. Our own shirts, hoodies and hats are made to order for you, so they are final sale. They cannot be canceled once printing or embroidery starts, and they cannot be returned or exchanged for size or a change of mind, so pick your size carefully. If one arrives misprinted, damaged or defective, email photos within 14 days of delivery and we send a replacement at no cost to you.
Questions: hello@roaminglost.co